General Terms and Conditions

Order Terms and Conditions

We want you to feel safe when you shop with us. That is why we always comply with the Consumer Purchase Act and the Distance Contract. . If you have any questions, you are of course welcome to contact us at info@bymartinsdotter.se.

When you order from By Martinsdotter, you accept the following terms and conditions:

The Products

The product images are to be regarded as illustrations and cannot be guaranteed to reflect the exact appearance of the product. Colors are often difficult to display correctly on different screens.

When ordering, an agreement is entered between the customer and By Martinsdotter.

VAT is included in all prices. 

Delivery Termsr

The delivery time is normally one to two weeks. If the delivery time is going to be longer, we will notify you. You have the right to cancel your order in connection with this. Shipping is included in the price when you shop at By Martinsdotter (valid for delivery within Sweden).

Right of Withdrawal And Exchanges 

The right of withdrawal is valid for 14 days from the time you have received the product, in accordance with the  Distance and Home Sales Act. You have the right to open the package to take a closer look at the product. The item returned must be unused, in complete original packaging and in undamaged condition. Contact us at info@bymartinsdotter.se before you return an item and you will receive information about the return address. Do not forget to enter your order number. Refund of the order amount must be made by By Martinsdotter within 30 days from the date when the returned item is received. When exchanging or returning an item, you are responsible for the return cost.

Custom Articles

According to Section 5 of the  Distance Contract, the usual right of withdrawal does not apply if “a product is to be manufactured or substantially changed according to the consumer’s special wishes or which is otherwise to have a clear personal touch”. This condition must be informed of before the order and in connection with other product text. If this condition is not stated in the product information, the usual right of withdrawal applies.  

Complaints

Contact us at info@bymartinsdotter.se if you want to complain about an item. Do not forget to enter your order number for faster handling. Refund of the order amount must be made by By Martinsdotter within 30 days from the date when the returned item is received.  

Payment Methods

We offer several payment methods via Payson; card payment, invoice, partial payment and Internet banking. As well as via Paypal. Available payment methods may differ depending on where you live.

Management of Personal Data

By Martinsdotter saves your personal information (email address, delivery address and name) in a customer register. No unauthorized person has access to this register. Email addresses are not disclosed to other companies except the companies that manage the payment solution chosen by the customer. We never distribute your information to any other party. You can contact us at any time to view the information, change or delete it. Contact us at info@bymartinsdotter.se.

Disputes

In the event of a dispute, our policy is to follow the General Complaints Board’s (Swedish ARN) recommendations.

Sales to minors

By Martinsdotter only enters into agreements with adults. This means that you must be 18 years of age to shop with us.

Miscellaneous

By Martinsdotter reserves the right to change any information, including but not limited to prices, technical specifications and product offerings, without prior notice. In the event of a final sale at the stated price or due to the expiration of a sale item, By Martinsdotter has the right to cancel the order and refund any amounts paid.

Contact details

info@bymartinsdotter.se

By Martinsdotter / Nittonnitton AB
Kopparbergsvägen 19
722 13 Västerås
SWEDEN

Org No. 559183-1721